Shipping and delivery :
Clearance.ae offers delivery within UAE and GCC countries. Shipping Period varies from destination and depends on the carrier quality of delivery service, and usually with the below time ranges.
Within UAE :
- Same Day delivery Costs AED 35 within Dubai , Sharjah and Ajman ,Courier is : Clearance.ae Logistic team or Carry.ae
- Free Delivery , Selected Products only, and when a" Marked as Free Shipping product " is added to the cart, means all the purchases in the cart become Free delivery as long as no BIG ITEMS are included ( Fridge, TV ,ETC ).
- 1- 4 Days Time : Costs AED 9 , Any location that our partner courier can reach to. and this apply for normal products only
- 1-4 Days Time, Costs vary case to case for big Items Delivery .
GCC Countries: 3- 10 Days Time and costs 65 AED for the first 0.5KG and then 25AED for each additional 0.5 KG .
Payment Methods :
- COD : Cash on Delivery, this method applies within UAE and Oman only
- Credit / Debit Card : This Method is accepted within UAE and GCC Countries Only.
What is Clearance.ae’s Return Policy?
You can initiate an exchange for most new and unused items within 14 days of delivery for a refund. You must return items in new or unused condition with all original equipment’s or accessories included with the shipment.
Clearnce.ae promise a 50% to 100% full refund depends on the following factors:
- The condition of the returned product
- The interval between the purchase date and return date.
Defective Product and Returns Due to Our Error:
You may return defective items, items damaged at the time of receipt, and incorrect items received within 1-3 days of receiving the shipment and get either instant exchange or full refund whatever suits you.
When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.
What about Returns after 14 Days?
Because products devalue over time, we offer partial refunds for items returned over 14 days after delivery
We may reduce the refund based on the condition of the merchandise
If we send you a replacement item, we must receive the original item at our warehouse within 14 days your return initiation.
online team on facebook or live chat is always ready to accept returns
requests, process it and get it done, and that makes returning an item
easier than ever.